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Bouncy Castles FAQs

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  • Does the price include delivery and setup?
    No, delivery fee is not included and depends on location. Please refer to our map to calculate your delivery fee. We deliver outside of the YEG Area on a case by case basis. Please reach out to us for a quote.
  • How long is the rental period?
    You will have 6 hours to enjoy your bouncy castle. Overnight rentals are available upon request.
  • Are you insured?
    Absolutely. Safety is always our top priority! We are a registered, licensed and insured business.
  • When do you set up and pick up?
    We set up on the day of your party between 7am-2pm. We will coordinate a specific delivery window based on the start time of your event. We pick up same day after your event ends. This allows us time to clean and prepare the rental for the following day’s event. Pickups requested after 8pm will incur an additional charge of $50. Pickups requested after 11pm will incur an additional charge of $100.
  • How do you clean your bouncy houses?
    We clean & disinfect our bounce houses before each event. We take cleaning seriously over here, not only because it maintains the integrity of the bounce houses, but also because we want our bounce houses to be sparkling clean before our clients put them to use. We use disinfectant for all of our bounce houses and don't book the same bounce house more than once during any given day to allow for us to thoroughly clean and disinfect them.
  • What form of payment do you accept?
    All payments are done through our online system. You will be sent an invoice at the time of booking with your payment schedule ($100 deposit to book your date, the remaining balance is charged 3 days before the event).
  • Do you require a deposit?
    We require a $100 deposit to book the inflatables. The deposit is applied towards the total of your rental. If you need to cancel your event, we will hold your deposit and you can reschedule for any available date within one year. If you reschedule your event more than once, there will be a $50 inconvenience fee.
  • How do I book my date?
    Head to the “Book Your Date” section on our Website and fill out a short inquiry telling us about your event and a date you’re looking to book. We’ll be in touch with you shortly to discuss all the details and process the payment.
  • What happens if I need to cancel?
    If you need to cancel your event, we will hold your $100 non-refundable deposit and you can reschedule for any available date within one year. When you are ready to reschedule, the deposit will be applied to your new event date. If you reschedule your event more than once, there will be a $50 inconvenience fee. We ask as a courtesy that you give us as much notice as possible when cancelling and/or rescheduling.
  • What surfaces do you set up on?
    We can set up on grass, turf, asphalt, concrete, pavers, or inside a venue or home. We cannot under any circumstances set up on rocks, gravel, or dirt.
  • What is your rain/bad weather policy?
    One of the greatest dangers when using inflatables is wind. Inflatables must be deflated when winds reach 38 km/h. No exceptions. If strong winds are in the forecast, we reserve the right to cancel at any point to ensure safety of all jumpers. If the rain is in the forecast on the day of your event and you decide to cancel, the deposit will be held and you are able to reschedule for any available date that year. You have until 7:00am the morning of your rental to let us know if you are going to postpone. Once the bouncer is delivered, payment is due in full. We do not offer refunds or discounts due to bad weather once the bounce house has been delivered.
  • Who provides electrical power?
    It is the customers responsibility to provide the power. The outlet must be located no more than 100 feet from the blower. We will need access to outlets upon arrival.
  • Bouncy Castles NO-NO's!
    Modern bounce houses require an extra level of care to maintain their beauty and safety for all guests. There are no shoes, food, drinks, face paint, confetti, gender reveal dust/powder, pen/marker/crayon/paint/etc. allowed on the bounce house as this can cause the vinyl to pop, rip, or stain. Any damage (beyond typical wear and tear) will result in an additional fee to repair or replace the damage done. We do not set up at events with face paint. Face paint (even washable) permanently stains the bouncers. If any face paint gets on the bouncer the client will be held responsible for replacement costs. Adult supervision is always required.
  • Are you insured?
    Absolutely. Safety is always our top priority! We are a registered, licensed and insured business.
  • How do I book and pay for my balloon decor?
    Please fill out our Booking form. Describe what event you're planning and what kind of decor you're looking for. We will get back to you within 2 business days and discuss all the details. Once everything is finalized we will send you the invoice which can be paid through our online system. We require a 50% non-refundable deposit at booking. The remaining 50% are paid 3 days before the event.
  • How much time do you need for setup and takedown?
    Setups usually take between 30min - 3h depending on the scale of the project. Takedowns are 30min - 1h.
  • Do you deliver and what are the fees?
    Delivery & Installation fees have to be calculated on a case-by-case basis depending on the size of the setup and location. Delivery starts at $30. Pickup from Chappelle Gardens is available for smaller decor items (ex. Grab&Go garlands) and party rentals.
  • What is the latest you can come for the takedown?
    Balloon takedowns that happen after 8pm will incur an additional charge of $50. Takedowns after 11pm will have to incur a $100 pick-up charge. All after-hours takedowns have to be discussed, scheduled and paid for in advance. If the venue allows, we're happy to take down the day after the party to avoid additional late pickup charges.
  • I found a picture online that I really like. Can do you something similar?
    Picture references are a great way to show us what you like, what your style and colour preferences are. We never copy someone else's work, but we can use it as a reference for our work with you. If you liked a project that we've done in the past and want us to repeat it, we can absolutely do that.
  • I have a very specific theme in mind but I don't see it on your website. Can you do it?
    Yes, the way we work is very custom and we love working with different themes that we never tried before. We work closely with every client to create exactly what they have in mind for their event.
  • Are your balloons bio-degradable?
    Our latex balloons are made with 100% natural rubber and are bio-degradable. Mylar (foil) balloons are not bio-degradable.
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